Privacy Policy
As part of the platform's activities coloniasdeferias.pt, we process your users' personal data. Therefore, we would like to inform you about the type of personal data processed, for what purposes, and in what context. This Privacy Policy applies to all data processing carried out, whether in the context of the provision of intermediation services through our websites, mobile applications, or through our social media profiles.
About the platform coloniasdeferias.pt
The commercial company Pumpkin Enterprises – Consultoria de Gestão Lda. (hereinafter referred to simply as “Pumpkin”), with Corporate Taxpayer Identification Number 509300855, is the owner of the website with the address coloniasdeferias.pt, an online platform that allows you to book holiday camps, camps and ATLs, experiences and products from its partners.
This Privacy Policy aims to inform users of the services of Coloniasdeferias.pt regarding personal data protection and privacy. If you have any questions, please contact us at info@coloniasdeferias.pt.
If you wish to object to the collection, processing or use of your data on this platform in accordance with these data protection provisions as a whole or for individual measures, you can direct your objection to the person responsible.
Identity and Contacts of the Data Controller
Identity and Contacts of the Data Controller
Pumpkin Enterprises – Management Consulting Ltd.
Avenida de Santiago, 1st floor of the Municipal Office
7500-170 Vila Nova de Santo André
Email: info@coloniasdeferias.pt
Contact: +351 917845862
Purposes and Basis for the Processing of Personal Data
Pumpkin processes the personal data of platform users coloniasdeferias.pt for the following purposes:
Vacation booking: We process the personal data of participants and their guardians to complete and manage online vacation bookings, which is essential to providing this service. This includes sending communications related to your reservation, such as confirmations (including, where applicable, providing you with proof of purchase and/or payment), changes, and reminders. Identification, contact, billing, payment, usage, and communication data are processed within this context. Health and gender identity data may be processed if the information is important to ensure the adequate provision of summer camp, camp, and after-school activities, experiences, and products to users.
Customer Support: We share your booking details with our customer support team to better assist you when needed.
Marketing: We use your information for marketing purposes, including contact details and platform interaction to send personalized marketing messages. You can quickly and easily unsubscribe from these marketing emails at any time. Simply click the "Unsubscribe" link included in every communication, or manage your preferences in your account settings.
Communicating with Users: We may contact you at times, including by email, chatbot, post, phone call, push notification, platform notification, or SMS. The method you choose depends on the contact information you previously provided.
Improving our services: We use personal data about your use of our platform for analytical purposes, including analyzing how you use our platform, measuring our operational performance, and improving our booking services. We may use usage data to develop and improve our machine learning models and artificial intelligence systems. This is part of our ongoing commitment to improving our services and the user experience.
Collection of evaluation of the service provided by the platform coloniasdeferias.pt and/or its partners: We invite users to share their experience and assessment of the services they use through a quantitative and/or qualitative evaluation, which may be shared publicly. Users can choose to share without revealing their identity.
The processing of data collected for these purposes is lawful because it is necessary for the execution of the contract established with users for these purposes, as well as because users give their consent to the processing for these purposes.
They do not process other special categories of personal data, in particular, personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data or data relating to sex life or sexual orientation.
Recipients of Personal Data
The platform coloniasdeferias.pt may provide third parties with the personal data of users participating in holiday camps, camps and ATLs, experiences and products of its partners, for the purpose of completing the reservation and execution of these services.
Transfer of Personal Data to Third Countries
Pumpkin uses subcontractors to process personal data, which may result in transfers of such data to the United States of America. To ensure that these transfers are made in accordance with legal standards regarding personal data protection, Pumpkin only uses subcontractors certified under the Privacy Shield Framework.
Personal Data Retention Period
Personal data is kept for the entire period necessary to provide the services provided by Pumpkin.
After this period, Pumpkin retains customer data for the following period of time: two years.
Access, Rectification, Erasure and Portability of Personal Data
Holders of personal data have the right to request Pumpkin, under the terms resulting from the legal regulations in force regarding the protection of personal data, access to personal data concerning them, its rectification and erasure, limitation and opposition to processing, as well as its portability.
The exercise of these rights can be requested through the contact details identified above.
Complaints
Holders of personal data have the right to file a complaint with the National Data Protection Commission, under the terms resulting from the legal regulations in force regarding the protection of personal data.
Cookies
Cookies These are small text files saved on a user's computer, smartphone, or other device when accessing a website. They allow a specific device to be recognized and information about the user's preferences stored. Other technologies are used for the same purposes, such as pixel tags or other forms of local storage.
Pumpkin uses cookies and similar technologies, both our own and those of third parties, designed to guarantee and improve the functioning of the website, assist users in their navigation, assist users in their registration, remember user settings during and between visits, analyze the use of services and applications associated with the services provided, provide advertisements, analyze promotional and marketing actions and allow sharing of content on social networks.
Pumpkin, for the purposes indicated, uses cookies and similar technologies from Google, Google DoubleClick, Facebook, Twitter, and Pinterest.
By using the platform you consent to the use of cookies and similar technologies.
You can disable the use of cookies and similar technologies in your web browser. However, doing so may limit the proper functioning of the platform. If you do not accept the use of cookies and similar technologies and do not deactivate them in your Internet browser, you must leave the platform and not use it.
Privacy Policy Changes and Updates
We recommend that you regularly review the content of our Privacy Policy, which will be adjusted as our data processing practices make it necessary.
Last updated: May 30, 2025